Frequently Asked Questions |
Here you will find a list of questions we often receive, click on a question name to view its answer or simply scroll down.
General Questions
Why are pop-ups referred to as a 3x3 or a 3x4 pop-up stand?
Pop-up stands are specified by the number of quads used in their construction. For example a 3x4 pop-up stand consists of 3 quads high x 4 quads wide and will consist of 4 front panels and two end panels ie 6 in total. A 3x1 pop-up will therefore consist of 3 quads high x 1 quad wide and will have a total of 3 panels, one front and two end panels. If you are still unsure please call.
Hide MeHow long does it take to put up a 3x3 pop-up stand?
Once you have been familiarised with the stand, it is possible to erect it in under 10 minutes.
Hide MeHow do I get my artwork files to you?
Go to our 'file upload' section which is under the main 'contact' heading. Here you will be guided very simply on how to upload your artwork to us free of charge.
Hide MeWhat software packages do you use?
Please refer to our 'file preparation guidelines' which is under the main 'information' heading.
Hide MeWhat is your normal turnaround time?
Our normal turnaround time for most jobs is 3-5 days upon receipt of your artwork.
Hide MeDo you offer a 'same day' service.
Yes, but this will depend on whether we have the necessary materials in stock. Will may also charge an additional 25% rush charge for this service.
Hide MeDo you outsource your print to China?
No. All our printing is undertaken in-house where we are able to keep a tight control on quality.
Hide MeHow should I set my files up?
Please see our 'file preparation guidelines' which is under the main 'information' heading.
Hide MeDo you offer quantity discounts?
Yes, please refer to the relevant page where the discounts are listed.
Hide MeWhat does your lowest price guarantee mean?
We already know that our prices are highly competitive, we have been in the display graphics industry for many years, and our careful buying power enables us to offer some of the lowest prices around today. If you find the exact same product, produced with the same high quality of graphics elsewhere for less, just prove it and we will endeavour to beat it!
Hide MeWhat resolution do my images have to be?
Please refer to our 'file preparation guidelines' which is under the main 'information' heading.
Hide MeCan you design & artwork our graphics for us?
A Yes, we would be delighted to. Our in-house graphic designers and artworkers are always ready to help you.
Hide MeCan you match our corporate colours?
It is not always possible to match Pantone colours using CMYK inkjet printers. Although our printers and materials are carefully calibrated, unless an accurate colour proof is supplied we can only print what is supplied. If we are given colour references we will try to match them as best we can. If your job is colour critical please request a proof first.
Hide MeWill I get a proof?
We do not supply proofs unless requested to do so. Depending upon the size of your job a small charge may be made. Each printer will reproduce colours differently. The only sure way to get a true indication of how your colours will look is to request a machine proof. We cannot be held responsible if you do not have a proof.
Hide MeDo your display stands have a warranty?
Yes, all stands have a minimum 12 months manufacturers warranty. Many stands carry a 10 year warranty whilst some even have a lifetime guarantee.
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